TERMS & CONDITIONS FOR TRAVEL PROFESSIONALS’ ONLY

For travel professionals, A-France Hotels can arrange hotel accommodations, rail tickets, private transfers, local guides and other services in addition to making suggestions for sightseeing, dining, & out-of-the-way excursions. To accomplish this to the highest levels of service, we must address the question of your client’s budget, establishing realistic figures that will meet the comfort expectations of your clients while on their vacation.

Please have in mind prices that will cover the highs and the lows – we know you want value for money; however we have to be realistic in the planning stages. If your clients have champagne taste and table wine budget, that’s OK! We must address this issue as honestly as possible to give you the vacation your clients want.

Also, we are very aware that this is your client’s vacation, not ours, and we want them to enjoy it to the fullest. To assist us to that end, we need to know the following:

·        Your Client’s Budget

·        Hotel style (traditional, charming, contemporary, American style, etc.)

·        Accommodations Preferred (Standard, Superior, Deluxe, Jr. Suite, Balcony, View, Amenities, etc.)

·        Length of Stay

·        Your Clients Interests (Most Important!)

·        Any other pertinent information that would be helpful for planning purposes.

The more details you can give us, the better we can do our job for you. If you do not have an itinerary put together, don’t worry; just tell us what your client(s) would like to do! We can help point you in the right direction.

BOOKING CONDITIONS

RATES & RESERVATIONS:

1.      All accommodations’ rates are per room, including taxes, services, and breakfast* and are subject to availability. (*= Some properties require an additional charge.)

2.      All services are quoted per service. (Example $X for a private mini bus.) Services NOT combined, or related, with a Hotel reservation from A-France Hotels will require a $300 non-refundable deposit before researching can begin.

3.      Our Net Rates, unless other wise stated in these Terms & Conditions are quoted in U.S. dollars, based on the current exchange rate between the US Dollar & Local Currency, usually Euro, so that you may calculate your own mark-up. Net Rates will be given in Euro for bookings not requiring immediate payment. Due to currency fluctuations, these USD prices could change at the time of making your payment. Also note we quote our properties official Rack Rates in Local Currency. (Remember to convert the Rack Rate into USD + 6% for an accurate comparison. The 6% takes into account the fees that would be charged by Credit Card Companies & Currency Exchange Banks.)

4.      Due to fluctuating currency conversion rates, A-France Hotels will only guarantee quoted rates for ONE WEEK from initial request.

5.      For last minute bookings (45 – 14 days prior to check-in date), a one time $200 non-refundable charge will be added to the reservation because of the extra work, and expenses, involved in dropping our current work and focusing on your booking.

6.      Booking requested within 14 days of check-in date will be accepted on a case by case basis only.

7.      Your reservations may be subject to cancellation without notice if:

• Full payment is not received by A-France Hotels 45 days prior to check-in date;
• Full payment is not received within 48 hours of confirmation for reservations made less than 45 days prior to the check-in date.

8.      Rates quoted apply to individual clients only. Quotations for groups of 10 or more persons are provided on request.

PAYMENT:

9.      A 30% deposit of the total invoice or a minimum $300 deposit, whichever is greater, is required within 8 days of booking for a confirmed reservation.  Thereafter, the remaining balance is due no later than 45 days prior to departure.  Any remaining balance, after the initial payment, will be determined by rates of exchange at the time of payment.

10.  We require payment of the net amount due by company check. We also accept the Client’s American Express ONLY (Authorization form required). Please include your commission on the Authorization form & we will mail you a check at the end of the month in which traveling is completed.

11.  Once reservations are confirmed, an invoice will be sent to you. The price quoted will be valid for 7 business days from date of invoice being sent to you via fax & USPS First Class Mail.

12.  Upon verification of full payment being received, vouchers will be mailed to you within one business week.

13.  For expedited delivery of your vouchers, we will offer to fax or send them via FedEx. FedEx shipments, 7 days or less prior to departure from the USA, will be done at your own expense.

14.  Reservation changes: Once payment has been received, and vouchers mailed, one change, to the entire reservation (i.e.: change of arrival & departure date at ONE hotel, or for ONE service, etc.) will be allowed free of charge more than 15 days before departure. After that there will be a $50 fee per change plus any additional fees we might incur. There is no guarantee the change can, or will, be made.

15.  Cancellations or Changes: There is a non-refundable $300 fee applied to all bookings regardless of time of cancellation.

• More than 30 days = Full refund less $300 non-refundable fee.
• 30-15 days = 50% non-refundable or a $300 fee whichever is more.
• 15 days or less = No Refund.
• Emergencies are evaluated on a case by case basis.

16.  There is NO refund on any unused hotels, services, or transfers once the itinerary has commenced, or No-Shows. We highly recommend travel insurance.

DISPUTES: The Fine Print

17. Any agreement between A-France Hotels and the travel professional shall be construed by and governed under the laws of the State of California, and the parties irrevocably agree to submit to the jurisdiction and venue of the courts of the State of California, County of Los Angeles, Southwest District, to resolve any dispute arising under or relating to these terms and conditions.

18. In any litigation, arbitration, or other proceeding, except mediation, by which one party either seeks to enforce its rights under this agreement (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under these terms and conditions, the prevailing party shall be awarded reasonable attorney fees, together with any costs and expenses, to resolve the dispute and to enforce the final judgment.

19. This agreement may be supplemented, amended, or modified only by the mutual agreement of the parties. No supplement, amendment, or modification of this agreement shall be binding unless it is in writing and signed by both parties.

20. Nothing in this agreement, whether expressed or implied, is intended to confer any rights or remedies under or by reason of this agreement on any persons other than the parties to it and their respective successors and assigns, nor is anything in this agreement intended to relieve or discharge the obligation or liability of any third persons to any party to this agreement, nor shall any provision give any third persons any right of subrogation or action over any party to this agreement.

21. The waiver by A-France Hotels of any term or condition of this agreement is effective for that condition only and does not waive any other term and condition in the agreement.